Managing Change

It’s human nature to dislike change, as represented in the illustration below. We can, however, move through the change process more quickly when we have the tools and information to adapt to new circumstances. This section contains materials for both individual employees to understand the change process, and for managers who are leading their teams through change so they can support those individual transitions.  Be sure to check back periodically for updated resources.

To learn more about managing the change process, read this presentation.

Managing Change Curve

While there are many change curves, the common trait among them is resistance and a dip, which is commonly referred to as the “Valley of Despair”. A change curve essentially goes through the following phases:

1.  Denial: We are introduced to a big change with excitement and overly positive expectations.

2.  Frustration: Reality sets in when we realize what the change actually means to us.

3.  Depression: Everyone goes through a panic-filled “valley of despair” as we consider worst case scenarios.

4.  Experiment: Change agents help those who are impacted to “get it“, “get over it” and “get on with it” as the change is eventually adopted.

5.  Acceptance: Once we have accepted the inevitable change, we become more productive, the organization reaps the benefits and everyone is better off for the experience.


Additional Resources

Below are some additional resources and information to help you better understand organizational change.